DIVERSEBEE Highlighters and Pens No Bleed, 8 Pack Assorted Gel Colors fo

Physical Products:

For physical products purchased from our store, we offer a 30-day return policy under the following conditions:

The item must be in its original condition, unused, and in its original packaging.

The return request must be initiated within 30 days of the delivery date.

Return Process:

• To initiate a return, please email us at [your email address] with your order number, details about the product you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with instructions on how to return the item.
• The customer is responsible for return shipping costs unless the product is damaged or defective upon receipt.

Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.

Exchanges:

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [your email address].

Non-Returnable Items:

The following items are non-returnable:

• Digital downloads and eBooks
• Sale or clearance items
• Personalized or custom-made items

If you have any questions or need assistance, feel free to reach out to me. 

Shipping Policy

Thank you for shopping with us! We strive to get your order to you as quickly as possible. Below are the details of our shipping policy:

Processing Time

• Order Processing: Orders are processed within 1-3 business days. This includes order verification, quality checks, and packaging.
• Custom Orders: If you’ve placed a custom order, please allow additional processing time based on the specifics of the customization.

Shipping Methods

• Standard Shipping: Delivery time typically ranges from 5-7 business days.
• Expedited Shipping: Available at checkout for faster delivery. Delivery time ranges from 2-3 business days.
• International Shipping: We do not ship overseas

Shipping Costs

• Standard Shipping: Calculated at checkout based on the size, weight, and destination of your order.
• Expedited Shipping: Additional cost applies, calculated at checkout.

Shipping Delays

• Unexpected Delays: Occasionally, shipping delays may occur due to unforeseen circumstances. We will keep you updated on any significant delays.
• Address Accuracy: Please ensure that your shipping address is correct. We are not responsible for lost or delayed packages due to incorrect addresses provided.

Shipping Issues

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with you to resolve the issue.

Returns & Exchanges

• Return Policy: For details on returns and exchanges, please refer to our Returns Policy page.

If you have any questions or concerns about shipping, feel free to contact us at [contact email/phone number].

Thank you for your patience and support!